Trust’s award winning Analytical Command centre adopted by seven NHS organisations in London

Seven NHS trusts in London have adopted modules from the Analytical Command Centre at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT). The command centre is a series of screens based at the Royal Lancaster Infirmary site which shows live information about a patient before they enter...

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Seven NHS trusts in London have adopted modules from the Analytical Command Centre at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT). The command centre is a series of screens based at the Royal Lancaster Infirmary site which shows live information about a patient before they enter the Trust’s hospitals, during their stay and when they are discharged home.

 

The London trusts have adopted two modules from the command centre:

  • ambulance messaging which alerts staff to how many ambulances are predicted, details of patient type and visibility of incoming COVID-19 risks
  • bed management messaging which gives staff access to the bed status across each ward on every site on any device and flags where patients have COVID-19.

 

The Trust developed the command centre with QlickiT, a Catalyst Company, so it would fit with any NHS patient systems.

 

Rob O’Neill, Head of Information, UHMBT, said: “This safe and effective model is testament to the hard work of my team and our partners QlickiT. We’re delighted that other trusts in the country have adopted the command centre model to help them with the flow of patients in and out of their organisations during COVID-19 and beyond.”

 

Mike Cawthorn, Director and Business Solution Lead at Catalyst BI, said: “We are proud to be supporting our NHS Trusts with the rapid deployment of command centre in response to the COVID-19 crisis. Rob and his team have developed a world-class product at UHMBT and QlickiT worked with the team to add a configuration capability, which allows the command centre to be deployed within days to any NHS organisation in the UK and further afield. This combination allows the London trusts to deploy the modules developed by UHMBT within hours.”

 

The command centre is part of a different set of activities that have been implemented in the emergency setting at UHMBT to help staff to improve patient management, care and experience.

Other benefits of the command centre include:

  • Showing which patients are due for discharge and themes of why there may be delays
  • Highlighting the performance in the Emergency Departments (ED) which allows staff to see the number of walk-ins and if there has been a surge in patients
  • Showing the number of admissions to hospital through outpatient appointments and departments such as the Ambulatory Care Unit.

 

The Trust holds patient flow meetings every two hours in the command centre which helps teams to better analyse the emergency care setting and patient flow in and out of the hospital.

The command centre has been designed to work in a similar way to airport Air Traffic Control and displays live and predictive information about patients throughout their hospital stay, from incoming patients travelling via ambulance to patients waiting for discharge home.

The command centre was awarded the ‘Delivering for Front Line Staff’ award at the Health Tech Newspaper awards earlier this year.

More information on the Command Centre can be found here.

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HTN People and Partnership Awards Winners

Congratulations to Rob O’Neill, Matt Heys and Kelly Heys for winning the ‘Delivering for Front Line Staff’ award at this year’s HTN People and Partnership Awards for University Hospitals of Morecambe Bay NHS Foundation...

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Congratulations to Rob O’Neill, Matt Heys and Kelly Heys for winning the ‘Delivering for Front Line Staff’ award at this year’s HTN People and Partnership Awards for University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT). The award was for the powerful tool, Command Centre, that has enabled flow coordinators to save time and make more effective decisions on a minute by minute basis.

 Command Centre is a collaboration between University Hospitals of Morecambe Bay NHS Foundation Trust and QlickiT, and powered by leading analytics platform, Qlik Sense, that has boosted triage and discharge times. It consists of 5 live-view wall-mounted touchscreens, fed live with Ambulance, ED in, ED out, Live Bed State and IP out data; all interactive and drillable patient level. It enables rapid analysis for flow coordinators making on-the-ground decisions throughout the day.

 Whilst the award was for the positive impact on frontline staff, the solution has undoubtedly had a big effect on patient experience too. 95% of patients are now triaged within 15 minutes of arrival at ED (up from 67%) and the percentage of patients being cared for on non-medical wards, due to capacity pressures, has been reduced from 8% to 2%. Additionally, the proportion of patients discharged by midday has grown from 16% to 19%.

 So, what is next? Well, we are excited to be partnering with Rob and the team to bring Command Centre to the rest of the NHS, already putting it in place at other sites. As an affordable, rapidly implementable (just two days at the latest new site), there is no reason why patients all across the NHS should not be benefitting from enhanced patient flow pathways. Already working in collaboration with other NHS organisations, we have been adding new features to Command Centre, including full predictive modelling capabilities, looking beyond even a complete live view!

 Having specialised in delivering outstanding Qlik solutions since 2005, we work closely with over 60 public sector customers. Recently acquired by Catalyst IT, we are the largest Qlik Provider in the UK, well positioned to ensure the NHS gets the full benefits that Command Centre delivers to service capacity. If you feel your organisation could benefit from a live, predictive view of your entire ED flow, don’t hesitate to get in touch for more information and a demonstration.

 Congratulations again to UHMBT for this fantastic recognition, richly deserved by Rob and the team!

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